Welcome to our online store!

Morgan Wills provides their service to you subject to the following conditions. If you visit or shop within this website, you accept these conditions. Please read them carefully.

Privacy

At Morgan Wills, we do everything we can to maintain your privacy. Morgan Wills does not share, sell or trade with third parties your personal information gathered online, such as email addresses or postal addresses. Personal information collected online will only be used by Morgan Wills for marketing purposes.

At Morgan Wills we want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information from us, please let us know by sending an email to info@morganwills.com.au with ‘Unsubscribe’ in the subject field.
Morgan Wills respects your privacy and is committed to complying with all relevant privacy legislation.

FAQs

Your order
When you place an order on our website and send payment, it is deemed to be binding. Any delivery timescales quoted to you are indicative only.

Custom orders
All Cast offs and Play with me products are unique in their combination of jumpers, fabrics and colours. Though colours may be reproduced no two products in a colour range or product style will ever be identical. Each product can be custom made in any combination of colour. For further information – please inquire directly. orders@morganwills.com.au

Stock Availability
In the unfortunate event that an item is sold out prior to receiving your order, we will notify you immediately. If no suitable alternatives are available you will be refunded by method of payment.

Product Information and Colours
All colour and product samples shown are a guide only. Every effort has been made to reflect product colours as accurately as possible. However, due to differences in monitors, we are unable to guarantee that the colour you see on your monitor will accurately reflect the true colour of the product.

Please note: The majority of our creations are made from recycled materials, which we upcycle into new products. What we find dictates what we can make. We are very fussy and only use 100 per cent finely woven woollen jumpers. No two Cast offs or Play with me products will ever be identical.

SHIPPING

We offer FREE Delivery on all purchases over $150 - anywhere in Australia. If your order is under $100 the postage cost will be $8.95 flat rate.
All orders are shipped by Australia Post. Australian postage will take between 3 – 10 working days.

International Delivery

The delivery costs for International orders is AUD$40 with an extra AUD$5 for each individual item.
All orders once processed will be sent by registered mail. This ensures your parcel is insured.
Please contact us if your parcel does not arrive within 10 working days. Delivery will take 7-21 days depending upon the destination.

PAYMENT

At this time we accept PayPal and direct bank transfer for payments. Using the Paypal system you can also pay with your favourite credit card or if you setup your Paypal account you can transfer funds straight from your bank account. If you would like to pay by some other method please send us an email and we will work it out with you!

What is PayPal®?
PayPal lets anyone with an email address securely send and receive online payments using their credit card or bank account. If you'd like to find out more about PayPal visit www.paypal.com.au

Please note that to use PayPal you don't need to have a PayPal account.

What currency are your prices in?
Everything on the site is listed in Australian dollars.

Returns / Exchanges

What is your returns policy?
Every care is taken in the making and shipping of Morgan Wills products. If however goods are received faulty we ask that you contact us by sending an email to info@morganwills.com.au within 5 days of receiving your order. We will then advise you of how to return your order to receive your refund or replacement product.
Unfortunately we do not accept returns simply if you have changed your mind.
Goods returned must be in the condition received.

WHOLESALE

Should you be interested in stocking Cast offs or Play with me by Morgan Wills in your own store, simply contact us by email stating the name and address of your store, plus an ABN number. We will then be happy to email you our wholesale catalogue. Wholesale orders must be paid for before we send them, you will then be invoiced for your order once it has been placed. Standard Australia Post postage costs will be added onto every order. info@morganwills.com.au